We care about your rights as a consumer. Whether you live in Sweden or elsewhere in the European Union, you are protected by strong laws that ensure fair treatment, transparency, and safety when you shop or use services.
As a customer, you have the right to:
- Receive clear, honest information before you buy
- Cancel most online or distance purchases within 14 days (the cooling-off period)
- Receive a full refund if a product is faulty or not as described
- Expect services to be delivered professionally and as agreed
- Be protected from misleading or aggressive marketing
These rights are protected by both Swedish law and European Union law, and they apply to all businesses that sell to or target customers in Sweden and the EU.
If you are unhappy with a product or service, you have several options to resolve the issue:
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a. Contact the Seller First
We always recommend contacting the business or service provider directly. Many problems can be resolved quickly this way.
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b. Konsumentverket (Swedish Consumer Agency)
If you live in Sweden, you can get guidance from the Swedish Consumer Agency:
Website: www.konsumentverket.se
Phone: 0771-42 33 00 (within Sweden)
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c. Konsument Europa (European Consumer Centre Sweden)
If you have a dispute with a company based in another EU country, Norway, Iceland, or the UK:
Website: www.konsumenteuropa.se
They can help with cross-border disputes at no cost.
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d. ARN – The National Board for Consumer Disputes (Allmänna reklamationsnämnden)
You can submit a complaint to ARN, an impartial authority that handles consumer disputes.
Website: www.arn.se
Most cases are handled online, and decisions are legally respected by most serious companies.
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e. EU Online Dispute Resolution (ODR) Platform
For EU residents who bought something online:
Website: ec.europa.eu/odr
This platform helps you file complaints and resolve disputes online with companies in any EU country.
Any business that sells goods or services in Sweden or the EU must respect your consumer rights. That includes us. We follow the rules set out in:
- The Swedish Consumer Sales Act
- The Swedish Distance Contracts Act
- The EU Consumer Rights Directive (2011/83/EU)
- And other relevant national and EU laws
If you feel something isn’t right, we want to hear from you. Please contact us directly, and we’ll do our best to resolve the matter fairly and quickly.